Attorney Larry Smith recently joined Steve Fretzin on his podcast “Be That Lawyer.” Fretzin works with lawyers to coach and train them on business development and other skills not taught in law school and build their legal careers. On his weekly podcast, Fretzin interviews top attorneys such as Smith to explain how they’ve built their firm, retain clients and other topics.
In the episode titled “Becoming an Empathetic Lawyer”, Smith discusses his work with identity theft and other consumer protection law clients. He talks with Fretzin about listening to clients before trying to solve their problems and building trust.